Refund Policy
Important Notice: This refund policy is a legally binding agreement that incorporates various Canadian federal and provincial regulations, including but not limited to the Consumer Protection Act, the Sale of Goods Act, and the Civil Code of Quebec. Please read it carefully before submitting any refund request.
This refund policy („Policy“) outlines the terms, rights, and obligations related to refunds, returns, and remedies for products ordered on https://becanmedicuca.shop („Website“). This Website is operated by becanmedicuca.shop („becanmedicuca.shop“, „we“, „us“, or „our“). By submitting an order or a refund request, you („Customer“, „User“, or „you“) agree to be bound by this Policy, the Terms of Service, and the Shipping Policy. This Policy incorporates and is based on Canadian federal and provincial regulations.
Business contact information: becanmedicuca
Room 1820, 333 Bay Street,
Toronto, ON M5H 2R2, Canada
Email: support@becanmedicuca.shop Phone: +1 (604) 236-4821
Part I – Legal Basis and Regulatory Framework
1.1 Ontario Consumer Protection Act, 2002. According to sections 21 to 26, consumers have the right of withdrawal if the goods do not meet specific standards. one point two
„Ontario Sale of Goods Act“. According to Articles 15 and 16, the goods sold must possess merchantable quality and be reasonably fit for their intended purpose. If the goods fail to meet these standards, a refund may be required. one point three
„Competition Act“ (RSC 1985, c C-34). If there is a false statement and it complies with the provisions prohibiting false or misleading advertising, a refund can be made. one point four
„Quebec Civil Code“. According to Articles 1522 to 1739, Quebec consumers retain the right to withdraw, declare void, and obtain a refund, including the right to address potential defects. 1.5 International Treaties. For consumers outside Canada, if the United Nations Convention on Contracts for the International Sale of Goods (CISG) has taken effect in Canada, their applicable rights may extend to the Convention。
Part Ⅱ – Eligibility for Refunds
1 Time limit. Except as otherwise provided by applicable laws, the standard refund eligibility period is 30 days from the date of receipt of the product. two point two
The product must be unused, undamaged, and in its original packaging. Any misuse, alteration, or negligence may result in the loss of eligibility for a refund. two point three
Products that are non-refundable. The following products are non-refundable:
Custom-made or order-based products.
Clear out inventory, liquidate, or ultimately sell goods.
Consumables, perishable products, or products with high hygiene requirements. two point four
Exceptions apply when statutory rights prevail over store policies (for example, defective products as stipulated in the Sale of Goods Act).
Part Ⅲ – Initiating a Refund Application
3.1 Submission process. Refund requests must be sent via email to support@anika.shop, accompanied by proof of purchase. three point two
Proof documents. Customers may need to submit receipts, order numbers, photos, or other relevant proof documents. 3.3 Return Merchandise Authorization (RMA). Refunds will only be processed after obtaining a RMA. 3.4 Return shipping fees. Unless otherwise stipulated by law, customers are responsible for the return shipping fees. If the product is defective or does not match the description, shipping fees may be reimbursed.
Part Ⅳ – Refund Process and Method
4.1 Refund method.
Unless otherwise agreed, refunds will be processed and returned to the original payment method. 4.2 Processing Time. Refunds are typically processed and completed within 7-14 business days after inspection. Depending on the financial institution, processing times may be subject to delays. four point three
Partial refund. If the returned goods are worn or damaged due to the consumer’s reason, a partial refund can be made in accordance with Article 50 of the Consumer Protection Law. four point four
Store credit option. Customers can choose to earn store credits, which may help resolve issues more quickly.
Part V – Defective or Non-Conforming Products
5.1 Legal remedies. According to the Sale of Goods Act and the Consumer Protection Act, consumers have the right to reject goods that do not meet statutory standards. five point two
Hidden defects. According to Articles 1726 to 1730 of the Civil Code of Quebec, Quebec consumers enjoy rights regarding hidden defects. 5.3 Manufacturer’s warranty. The manufacturer’s warranty is valid in addition to applicable statutory rights and is equally effective where applicable
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Section Ⅵ – Fraud Prevention and Verification
6.1 Verification requirements. All refund applications must undergo anti-fraud checks. six point two
Investigation. According to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, suspicious refund activities may be reported to the Competition Bureau or the Financial Transactions and Reports Analysis Centre (FINTRAC). 6.3 Right to withhold refunds. Refunds may be withheld if fraud or abuse is detected.
Part VII – International Refunds
7.1 Non-refundable duties. Duties, taxes, or customs fees incurred under the Canadian Customs Act are non-refundable. 7.2 Cross-border restrictions. The right to a refund may vary due to local consumer protection regulations in different countries. seven point three
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers in CISG member countries, the right to a refund may apply to non-conforming goods in accordance with Articles 25 to 50 of the CISG.
Article Ⅷ – Limitation of Liability
8.1 General Limitation of Liability. Our liability for claims related to refunds is limited to the purchase price of the product. 8.2 No Liability for Indirect Losses. To the maximum extent permitted by law, we shall not be liable for any indirect or consequential losses. eight point three
Statutory provisions prevail. If mandatory consumer laws and regulations take precedence over this limitation of liability, the provisions of such laws and regulations shall prevail.
Article Ⅸ – Force Majeure
9.1 Exceptions. Delays in refund processing due to force majeure events (such as natural disasters, epidemics, strikes, government restrictions) do not constitute a violation of this policy.
Article Ⅹ – Dispute Resolution
10.1 Arbitration. Except where otherwise provided by law, disputes may be submitted for arbitration in accordance with the Ontario Arbitration Act, 1991. ten point two
Small claims. Consumers have the right to seek relief from the small claims court in accordance with provincial procedural rules. 10.3 Class action. To the extent permitted by law, disputes must be resolved individually.
Article Ⅺ – Applicable Law and Jurisdiction
11.1 Ontario Law. This policy is governed by Ontario law and Canadian federal law. eleven point two
Consumers in Quebec. Residents of Quebec enjoy the rights stipulated in the Civil Code of Quebec and the Quebec Consumer Protection Act.
Article Ⅻ – Amendment
12.1 Right to Amend. We may amend this Policy by posting updates on the website. twelve point two
Accept. By continuing to use this website and submitting a refund request after the modifications, you are indicating your acceptance of the revised terms.
Sectionⅰ – Contact Information
AnikaShop Suite
1820, 333 Bay Street
Toronto, ON M5H 2R2, Canada
Email: support@becanmedica.shop Phone: +1 (604) 236-4821
Important disclaimer
This refund policy incorporates legal obligations stipulated by Canadian federal and provincial laws, including consumer protection regulations, the Sale of Goods Act, privacy and anti-fraud measures, as well as international obligations under the United Nations Convention on Contracts for the International Sale of Goods (CISG). The policy aims to provide a comprehensive compliance framework. However, this policy does not constitute legal advice. For legally binding interpretations and compliance guidance, please consult a lawyer licensed in Canada who specializes in e-commerce and consumer law.